RETURNS & EXCHANGES – Last Updated: October 19, 2021
Apiarium has a 30 day return policy. If you are not completely satisfied with a purchase from apiariumnaturals.ca for any reason, please review our return, refund, and exchange policies below.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Apiarium Naturals monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Apiarium Naturals will no longer accept any returns from that customer, with or without a receipt.
All returns are subject to validation and approval at Apiarium Naturals’ discretion. Purchase points associated with all refunds will be removed when the refund transaction is processed.
To initiate a return, contact us at firstname.lastname@example.org stating what is wrong with your item. If your return is accepted we will send you a shipping label complete with return address. Items sent back to Apiarium Naturals without first requesting a return authorization will not be accepted. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. The credit or debit card used to make the purchase will be credited once your return has been processed. It is important to note that your financial institution may take longer to reflect the transaction.
You can always contact us at email@example.com if you have any questions.
Any products not verifiable within our system will be ineligible for a refund, exchange, or credit.
Please inspect your order upon receipt. If the item is defective, damaged or if you received the wrong item, please contact us immediately at firstname.lastname@example.org. We can then evaluate the issue and attempt to rectify.
Non Returnable Items
Certain items cannot be returned like perishable goods, and personal care goods. Please get in touch by email if you have any questions or concerns about your specific item.
Unfortunately we cannot accept returns on sale items or gift cards.
The fastest way to ensure exchange is to return the item in question and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve inspected your return to advise if the refund was approved. Once approved, your original payment method will be credited. Please note your financial institution may take longer to reflect the transaction.
Please Note: Items shipped to Apiarium outside the return window, that are not in new condition, do not have the original Apiarium packing slip, or not purchased at apiariumnaturals.ca, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
If there is a discrepancy between the return policy and procedures printed on the Apiarium’s original packing slip and the information provided above, the information provided above governs the return of your apiariumnaturals.ca purchase.